Privacy policy

This Privacy Policy describes how Shenzhen Xingtai Chuangji Digital Technology Co., Ltd. (“we”, “us”, “our”) collects, uses, stores, shares, and protects your personal information when you visit our website https://vesperve.com/ (“Site”), purchase our products, or communicate with us. By using our Site and services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect the following types of personal information to provide and improve our services:
  • Contact Information: Name, email address, phone number, shipping address, billing address.
  • Order Information: Payment details, order history, product preferences, and delivery information.
  • Technical Information: IP address, browser type, device information, pages visited, time spent on the Site, and other usage data collected via cookies and similar technologies.
  • Customer Support Data: Information you provide when contacting us for assistance or feedback.

2. How We Use Your Information

We use your information only for legitimate and disclosed purposes, including:
  • Processing, fulfilling, and tracking your orders.
  • Communicating with you about orders, products, services, and updates.
  • Providing customer service and support.
  • Improving our Site, products, and user experience.
  • Sending marketing communications (you may opt out at any time).
  • Complying with legal obligations and preventing fraud.

3. Cookies and Tracking Technologies

We use cookies and similar tracking tools to enhance your browsing experience, analyze Site usage, and personalize content. You may disable cookies through your browser settings, though some features of the Site may not function properly.

4. Sharing of Personal Information

We do not sell your personal information to third parties. We may share your information only in the following circumstances:
  • With trusted service providers (payment processors, shipping carriers, hosting platforms) who assist in operating our business.
  • When required by law, regulation, or legal process.
  • To protect our rights, property, safety, or the public interest.
  • In connection with a business transfer such as a merger, acquisition, or asset sale.

5. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. While we strive to use commercially acceptable means to protect your data, no method of transmission over the Internet or electronic storage is 100% secure.

6. Your Data Protection Rights

Depending on your location, you may have the right to:
  • Access the personal information we hold about you.
  • Request correction or deletion of your personal data.
  • Restrict or object to our processing of your data.
  • Withdraw consent where processing is based on consent.
  • Data portability (where applicable).
To exercise these rights, contact us using the information below. We will respond to valid requests within a reasonable timeframe.

7. Children’s Privacy

Our Site and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, contact us immediately.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The revised version will be posted on this page with a revised effective date. We encourage you to review this policy regularly.

9. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or our data practices, please contact us:
Company Name: Shenzhen Xingtai Chuangji Digital Technology Co., Ltd.
Email: startaishop@outlook.com
Phone: +86 13175055324
Address: Room B402, Building 2, Xiangxi Comprehensive, No. 70 Xiangxi Road, Nanhu Street, Luohu District, Shenzhen
Website: https://vesperve.com/