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Shipping policy
This Shipping Policy outlines how Shenzhen Xingtai Chuangji Digital Technology Co., Ltd. (“we”, “us”, “our”) processes, ships, and delivers orders placed on https://vesperve.com/ (“Site”). By placing an order, you agree to the terms below.
1. Processing Time
- All orders are processed within 1–3 business days after payment confirmation.
- Orders are not shipped or delivered on weekends or public holidays.
- During sales, promotions, or holidays, processing may be slightly delayed. We will notify you if there are significant delays.
2. Shipping & Delivery
- We ship to most international destinations.
- Delivery time normally takes 7–15 business days after shipment, depending on your location and carrier.
- Delivery dates are estimates and not guaranteed. We are not responsible for delays caused by customs, weather, or carrier issues.
3. Shipping Fees & Free Shipping
- Standard shipping fees are calculated at checkout based on weight, destination, and shipping method.
- FREE SHIPPING on all orders over $300.
4. Order Tracking
Once your order is shipped, we will send you a shipping confirmation email with a tracking number.
You may track your order on the carrier’s website.
5. Undeliverable & Lost Packages
- If a package is returned as undeliverable due to an incorrect or incomplete address, we will contact you to re‑ship. Additional shipping fees may apply.
- For lost or missing packages, please contact us within 7 days of the expected delivery date. We will investigate and assist with a replacement or refund.
6. Customs & Import Duties
International orders may be subject to customs duties, taxes, or fees imposed by the destination country.
These charges are the buyer’s responsibility and are not included in our product or shipping prices.
7. Contact Us
If you have questions about shipping:
Shenzhen Xingtai Chuangji Digital Technology Co., Ltd.
Email: startaishop@outlook.com
Phone: +86 13175055324
Website: https://vesperve.com/